Delivery, Refunds & Cancellation

Effective October 5, 2026

Current availability

iHelix.AI is an invitation-only research platform offering high-quality, annotated genomic data that is AI-ready. We are preparing to make these datasets available as individual digital purchases. Account registration and joining the waitlist do not trigger a charge. Paid purchases and subscriptions are not currently available.

Prices and what is included

The planned offering consists of individual dataset purchases priced in United States dollars (USD). Before you pay, the listing and checkout will identify the included files, applicable license and access conditions, price, and applicable taxes or other charges. Payment does not transfer ownership or grant rights beyond the applicable license.

Digital delivery

When paid purchases launch, access will be made available through the purchasing account after successful payment confirmation. Files are delivered electronically; no physical goods are shipped. Any stated delivery delay or access limitation will be disclosed before purchase. If access is missing after payment confirmation, email support@ihelix.ai with the purchase reference.

Refund conditions

Email support@ihelix.ai if you are charged twice, cannot access the purchased files, receive corrupt or unusable files, or receive files materially different from their description. We will investigate and may offer corrected files or restored access. Duplicate charges will be refunded; if we cannot resolve a qualifying delivery or description problem, we will refund the affected purchase.

Because files are digital, change-of-mind refunds after download are not offered unless required by applicable law. No physical return is required. Approved refunds go through the original payment channel, subject to the payment provider’s procedures and processing times. Include the purchase reference and a description of the issue when requesting help; do not send passwords or full payment details.

Cancellation and subscriptions

The planned offering consists of one-time purchases with no automatic renewal. There is currently no paid subscription to cancel. If subscriptions are introduced, renewal, cancellation, and access conditions will be disclosed before enrollment. You can request account closure or waitlist removal by emailing support@ihelix.ai; closing an account does not itself create a refund entitlement.

Your rights and support

Mandatory legal rights and any applicable merchant-of-record transaction terms take precedence over conflicting provisions here. Email support@ihelix.ai for help with purchases, dataset access, refunds, or cancellation.